30ji Frequently
Asked Questions

Creating a 30ji Casino account is straightforward. Visit the 30ji website, click Register, and fill in your mobile number, email address, and preferred password. You will receive an OTP to verify your number. Once verified, your account is created and you can proceed to complete KYC identity verification before making your first deposit.

30ji Casino requires a valid Philippine government-issued photo ID for KYC — accepted documents include your Passport, UMID, SSS/GSIS Card, Driver's License, PhilSys National ID, Voter's ID, or PRC ID. You will also need to complete a selfie or facial verification step. KYC is mandatory before any withdrawal is processed.

No. 30ji Casino strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all linked accounts and forfeiture of any associated balances. If you have trouble accessing your existing account, contact our 24/7 live chat support.

The minimum age to register and play at 30ji Casino is 21 years old, in compliance with Philippine law and PAGCOR regulations. This is strictly enforced through mandatory KYC identity verification for every new account. Any account found to belong to a player under 21 will be immediately suspended.

If you forget your 30ji password, click the Forgot Password link on the login page. Enter your registered email address or mobile number and you will receive a password reset link or OTP. Follow the instructions to set a new password. If you continue to have trouble accessing your account, contact 30ji Customer Support via live chat.

To permanently close your 30ji Casino account, contact our Customer Support team via 24/7 live chat or email [email protected]. Our team will verify your identity, process any pending withdrawal of remaining balance, and then proceed with permanent account closure. Note that account closure is irreversible. For temporary breaks, consider using our Cool-Off or Self-Exclusion tools instead.

To deposit via GCash, log in to your 30ji account and go to the Deposit section. Select GCash as your payment method, enter your desired deposit amount, and you will be redirected to a secure GCash payment page. Confirm the payment in your GCash app. GCash deposits at 30ji are typically credited to your account within a few minutes.

The minimum deposit at 30ji Casino starts at ₱100 for most payment methods including GCash and Maya. Minimum amounts may vary slightly by payment channel. There is no maximum deposit limit for verified accounts, though individual payment providers may impose their own transaction limits. Check the Deposit page in your 30ji account for the current limits per method.

GCash withdrawals at 30ji Casino are typically processed within 15 to 60 minutes for fully verified accounts. During peak hours or when additional verification is required, processing may take up to a few hours. All withdrawal requests are reviewed by our finance team before release. Completing full KYC verification ensures the fastest possible withdrawal experience.

Yes, 30ji Casino supports bank transfers to major Philippine banks including BPI, BDO, and Metrobank. To use bank transfer withdrawal, ensure your bank account details are saved and verified in your 30ji account profile. Bank transfer withdrawals generally take 1 to 3 business days to reflect in your account, depending on your bank's processing times.

30ji Casino does not charge fees on standard deposits or withdrawals. However, your payment provider — such as GCash, Maya, BPI, or BDO — may apply their own transaction charges. For cryptocurrency withdrawals via USDT TRC20, standard blockchain network fees apply. We recommend checking with your payment provider for their applicable rates before transacting.

The minimum withdrawal amount at 30ji Casino is ₱200 for e-wallet methods such as GCash and Maya. For bank transfer withdrawals to BPI, BDO, or Metrobank, the minimum is ₱500. Cryptocurrency withdrawals via USDT TRC20 have a minimum equivalent to approximately ₱1,000. These minimums are subject to change — always check the Withdrawal page for current limits.

30ji Casino offers a wide selection of slot games from top global providers. Our catalog includes popular JILI slots — titles like Fortune Gems, Boxing King, and Money Coming — as well as games from other leading studios. From classic fruit slots to feature-packed video slots with free spin rounds and jackpot mechanics, there is something for every type of Filipino slot player.

Yes, 30ji Casino is fully optimized for mobile play. The platform works smoothly on both Android and iOS devices via your mobile browser — no app download is required. Simply visit the 30ji website on your phone, log in, and enjoy the full game library including slots, live casino, and bingo. The mobile experience is designed to be fast, responsive, and easy to navigate.

All games on 30ji Casino — including live casino tables and slots — are sourced from certified global game providers whose RNG (Random Number Generator) systems are independently audited for fairness. Live casino games stream in real time from professional studios with licensed dealers. 30ji operates under PAGCOR oversight, which mandates fair play standards for all licensed platforms.

30ji Casino's game offerings include various gaming categories relevant to Filipino players. For the most current and complete list of available game types including any sports-related content, please check the 30ji Casino game lobby after logging in. Our catalog is regularly updated to reflect the most popular titles and categories among Filipino players.

30ji Casino offers a welcome bonus for new players on their first deposit. To claim it, register a new account, complete KYC verification, and make your qualifying first deposit. The bonus is credited to your account automatically or after opting in — depending on the current promotion terms. Always check the Promotions page on 30ji for the latest welcome bonus details and eligibility conditions.

Wagering requirements — also called rollover requirements — are the number of times you must bet a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawal is eligible. Full wagering terms for each 30ji promotion are listed in the individual promotion's terms and conditions.

Yes, 30ji Casino has a loyalty program that rewards consistent players with points, tier upgrades, and exclusive perks. As you play and wager on 30ji, you accumulate loyalty points that contribute to your VIP tier level. Higher tiers unlock benefits such as faster withdrawals, higher withdrawal limits, dedicated account managers, and exclusive reload bonuses. Check the Promotions or VIP section of 30ji for current program details.

Yes, bonuses at 30ji Casino come with an expiry period. Most bonuses must be claimed within a specified number of days after being credited, and wagering requirements must be completed before the bonus expires. Expired bonuses and any associated winnings are forfeited. Always read the specific terms of each 30ji promotion carefully so you know the exact expiry timeline before accepting any bonus offer.

30ji Casino operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body responsible for licensing and supervising online casino operations in the Philippines. Playing on a PAGCOR-regulated platform like 30ji means you are protected by Philippine gaming regulations, including fair play standards and player fund protection requirements.

30ji Casino offers a comprehensive suite of responsible gaming tools to help players stay in control. These include deposit limits, loss limits, wager limits, session time reminders, reality check notifications, cool-off periods ranging from 24 hours to 30 days, and full self-exclusion ranging from 30 days to permanent. All tools can be activated via Account Settings or by contacting our 24/7 Customer Support team.

To activate self-exclusion on your 30ji account, contact our Customer Support team via 24/7 live chat or email [email protected] with the subject "SELF-EXCLUSION REQUEST." Our team will verify your identity and activate your chosen exclusion period immediately. Self-exclusion blocks all access to gameplay, deposits, and promotions for the full selected duration and cannot be reversed before the period ends.

30ji Casino Customer Support is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach us by email at [email protected]. Our support team is trained to assist with account issues, payment queries, bonus questions, technical problems, and responsible gaming requests. For the fastest response, live chat is recommended.